by Blackburn Audio » Mon Dec 04, 2006 12:36 pm
TubeDude:
I apologize for the problems you have had, those of you who have dealt with us in the past know that we will always make things right. I am sorry for the mixup in not including your transformer with the other order, I had told my shipping guy about the situation and assumed he would take care of it, but he was out sick for a few days and the order got sent out without the replacement transformer while he was gone and I didn't even realize it until now. I never recieved any other emails about it. I'm not saying you didn't send any, I get about 5 pages of spam emails a day and sometimes valid messages get deleted with the spam. If you don't recieve a response to an email you can always reach me by calling the shop 773-871-7459 and I will make sure it gets taken care of. I promise you every email that is in my inbox gets answered, I spend about half my day answering emails. I have spent many long days and nights here at the shop trying to make sure everyone is taken care of and it is upsetting to hear a customer who is not happy, I have shipped you out a replacement today, it coming via UPS overnight shipping so you should see it tommorow. I have sent an email to you with the tracking #. Again I apologize for the problems you have had and I hope that you will continue to do business with us in the future.
-Matt at Triodeelectronics.com